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Privacy policy
Guittard UK Privacy Policy
1. Introduction
This Privacy Policy relates to how Guittard UK uses information collected through this website or through other services of Guittard UK. Your privacy is important to us. This policy informs you what personal information we collect from you and how we use it.
2. Information we collect
Guittard UK collects your information to provide you with the best experience of our products and services. Some of this data will be provided by you, for example, when you complete forms or register for services on the website and some will be collected about you when you interact with our team and website, for example, when you speak to one of our staff or when we set a cookie.
Information you provide to us:
- information that you provide to us when registering on our website (including name, address, email address, telephone number, company/organisation name and job title);
- information that you provide to us for the purpose of requesting information, including (including name, address, email address, telephone number, company/organisation name and job title);
- information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);
- information that you provide to us for the purpose of supplying or securing a supply of our products or services;
- information about another person (but you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy);
- any other personal information that you choose to send to us.
Information that we collect about you:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths) please see our cookie policy;
- information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
- information about you that we find from other sources, for example, if you provide us with an email, we may try and find your telephone number from social media or other publicly available sources.
3. Use of your data
We will use your data for the purposes specified in this policy, or the relevant pages of the website in order to provide you with information, products and services that you have requested of us. We may also use your personal information to comply with our legal obligations.
3.1 We may use your personal information to:
a. administer our website and business;
b. enable your use of the services available on our website;
c. send statements, invoices and payment reminders to you, and collect payments from you;
d. despatch samples or orders as requested by you;
e. send you email notifications and sales and marketing communications that you have specifically requested;
f. deal with enquiries and complaints made by you relating to our website or other services;
g. keep our website secure and prevent fraud;
h. verify compliance with the terms and conditions governing the use of our website;
i. we may provide third parties with statistical information about our users (but such statistical information will be fully anonymised and those third parties will not be able to identify any individual user from that information).
3.2 We will not share or supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
4. Disclosing Personal Information
We may disclose your personal information to people as described in this policy:
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, freight forwarders, warehousing and transportation partners, suppliers or subcontractors insofar as reasonably necessary for the purposes of undertaking our business – the purchase and sale of speciality food and various services in support of that e.g. sourcing new products, special project work).
4.2 We may disclose your personal information:
a. to the extent that we are required to do so by law;
b. in connection with any ongoing or prospective legal proceedings;
c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
d. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5. International Data Transfers
We may transfer your data in accordance with this policy.
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we or our suppliers operate, which may include countries outside of the European Economic Area.
5.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.3 You expressly agree to the transfers of personal information described in this Section 5.
6. Data Retention
Personal information that we process for any purpose shall not be kept for longer than is necessary for that specific purpose.
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. For example; in the case of retaining your personal information for purchasing or supplying goods and services, we will not keep your data for 5 years from the last date we had contact with you.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
a. to the extent that we are required to do so by law;
b. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.1 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.2 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8. Changes to this policy
This policy may change from time to time. The latest effective date will be highlighted at the top of the policy information.
- We will update this privacy policy when necessary to reflect customer feedback, changes in our products and services or legal changes. When we post changes to this policy, we will revise the “Effective Date” at the top of the privacy policy and will describe the changes in the Change History page.
- If there are material changes to the privacy policy or in how Guittard will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy policy to learn how Guittard is processing your information.
9. Your Control of Your Data
Your personal information belongs to you. Guittard Group will make commercially reasonable efforts to provide you with access to your data that we maintain so that you can review it, request amendments to it or erasure of it.
9.1 You may request from us, details of the personal information we hold about you and how we are processing it.
9.2 Where notified, we will amend your data, including where you provide us with additional information to complete your record.
9.3 Where you have previously consented to Guittard using your data, you may withdraw this consent at any time.
9.4 You may request that we restrict use of your data, where you believe:
a. the data we hold about you is inaccurate;
b. the processing of your data is not lawful;
c. your data no longer needs to be used for the purpose that it was originally provided;
d. where you object to the use of your data for specific purposes.
9.5 Should you no longer wish to engage with Guittard UK, you have the right to request erasure of your details from our systems. To complete these requests, please submit in writing to the Data Protection Liaison Officer
Noreen Finnamore
Guittard Ltd
Somerset House
Church Road
Tormarton
South Gloucestershire
GL9 1HT
10 Third Party Websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11 Data Protection Registration
Guittard Limited is registered as a data controller with the UK Information Commissioner’s Office.
Our Data Protection Registration number is A8258598.
12 Our Details
This website is owned and operated by Buckley & Beale Ltd.
We are registered in England and Wales under registration number 7491422 and our registered and head office is at Somerset House, Church Road, Tormarton, South Gloucestershire, GL9 1HT.
You can contact us by writing to the business address given above, by using our website contact form, or by telephone on 01454 219445.